Visitor
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3 Messages
Outages , No internet
Every week with no way to find out. If it is only my home. The virtual chabot does nothing . It is as bad as Uber chatbot. useless as Google Artificial Intelligence search. Thinking about switching providers. How convenient on a Friday night and Monday being Labor Day . The day I get charged for the internet.
EG
Expert
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112.9K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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99 Messages
13 hours ago
Hello @kombativepearl for reaching out to us on the forums, and thanks to @EG for moving the post, so we would see it. As someone that works from home I can understand wanting to know of any issues with the internet going on. You have reached the right team that can take a look at this for you. When it comes to issues with the service, a good place to start for information is the Xfinity app, because it will let you know if the issue is localized or something bigger that has been reported and being worked on. If you are having issues now, we can take a look on our end and see what could be going on. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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