Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_387111
1st Topic

3 Messages

Monday, October 21st, 2024 7:15 PM

Outages

Since Friday there has been updates and/or outages in my area. I work from home, and would like to know how many days this might take, as it effects my job. 

Question

 • 

Updated 

1 month ago

32

2

0

Was this helpful?

EG

Expert

 • 

107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityEmilyB

Official Employee

 • 

1.7K Messages

1 month ago

@user_387111 Welcome to our community forum and thank you @EG for moving this post so it gets our attention :). I work from home as well and depend on my Xfinity internet every day. I want you to experience the same reliable connection at home. 

 

To get the most up-to-date information, you can always visit Our Status Page or use the Xfinity app to view the status of your services and equipment and even troubleshoot any issues that may arise in the future. When you check the site, does it show a known issue that's affecting your area? 

4

user_387111

3 Messages

Yes it does show there is an outage in the area. That’s why I was inquiring how many days are they expecting to be working on whatever issue they are having. They started Friday, and again today. 

Like

Reply

1 month ago

0

XfinityEmilyB

Official Employee

 • 

1.7K Messages

@user_387111 Thank you for checking that page. Our technicians update the status page at the same time they send updates to us, so that is the most detailed information we have access to. I'm happy to keep an eye on your account and follow up once the work is complete so we can talk about how your service is doing. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_387111

3 Messages

Thank you!  Message has been sent. 

Like

Reply

1 month ago

0

XfinityThomasD

Official Employee

 • 

967 Messages

Thanks again for spending some time working with our team. We were able to review the area issues and look for a new offer to help cut some cost from the bill as well. If you ever have questions in the future, please feel free to create a new post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here