1 Message
Outages
Why am I experiencing so many outages recently? I work from home and I absolutely HAVE to have internet. I pay I think more then I should for my internet I shouldn't be having outages every day! Im about to find a new provider.
1 Message
Why am I experiencing so many outages recently? I work from home and I absolutely HAVE to have internet. I pay I think more then I should for my internet I shouldn't be having outages every day! Im about to find a new provider.
XfinityThomasC
Official Employee
•
2K Messages
1 month ago
Hello, @user_mr1gqn thank you for reaching out to Xfinity Forums for assistance with your service interruptions. We can also assist in lowering your bill for your internet services. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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