1 Message
Outside cable box
Outside cable connection box had a cover over it which was taken off exposing all the wiring inside.
1 Message
Outside cable connection box had a cover over it which was taken off exposing all the wiring inside.
EG
Expert
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107.1K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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2.4K Messages
1 month ago
Hey there, user_zyoael, thanks for reaching out through Xfinity Forums regarding your outside box. We would be happy to help you with getting the box repaired to ensure you do not have any issues with your wiring. Can you please send us a Direct Message with your full name and address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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