Visitor
•
2 Messages
Outside cable damage
My name is [Edited: Personal Information]
Outside cable line damage outside my house but still have service.
Address is [Edited: Personal Information]
Visitor
•
2 Messages
My name is [Edited: Personal Information]
Outside cable line damage outside my house but still have service.
Address is [Edited: Personal Information]
XfinityJustinM
Official Employee
•
921 Messages
8 days ago
Greetings @user_5oays9,
Thank you for taking the time to create an official post. Please keep in mind that posting personal information on the public forum is a violation of the Xfinity Forum Guidelines. We ask that you please keep yourself protected by refraining from posting personal information publicly.
For future reference, the Report an Xfinity refund issue, payment issue, or safety concern online shares instructions on a quick self service option that alloows you to report an issue with a low-hanging or down cable wire posing a safety risk.
With that being said our team would be more than happy to make sure this line in repaired for you. We'll need to discuss some personal inforamtion via our secure direct message channel. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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