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bobisbob31
1st Topic

Visitor

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1 Message

Wednesday, August 27th, 2025

Outside Cable not buried

It has been 3 months since our fiber cable was installed and no one has come out to bury the cable. The Xfinity Assistant was not helpful, only giving the option to report a tripping hazard. How can I schedule a service appointment or open a ticket to get my cable buried? 

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Updated 

2 days ago

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XfinityVictor

Official Employee

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1.6K Messages

2 days ago

 

bobisbob31 Hello, I am sorry the line has not been buried. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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