1 Message
Over charged for service don’t have
Been hung up on 2. Transfer to an unexpected member starting over. 2 other times but on hold to speak to a supervisor and got disconnect. No call backs if it was sell instant call back.
1 Message
Been hung up on 2. Transfer to an unexpected member starting over. 2 other times but on hold to speak to a supervisor and got disconnect. No call backs if it was sell instant call back.
XfinityPaula
Official Employee
•
1.2K Messages
7 days ago
Hello user_db0fdp! Thank you for sharing the experience you have had reaching out to our phone peers. I'm sorry to read about the trouble you are having with contacting someone to correct the charges. It is vital that we keep our charges accurate to our customers. I know it's rough keeping in a budget any error in billing can be alarming. Please allow us to help and send us a direct message with your name and service address. I would love to help out and make sure we have any errors corrected.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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