Overcharge

I know it can be a bit confusing after any change, so I will try to clear up the confusion for you! When you make a package change a few things will occur. First, you'll receive a copy of your order summary at the email address listed on your account. If you did not get this you can also find it at http://xfinity.com/myaccount. Next, you will have prorated charges/credits applied to the account and if your billing statement was printed before the changes your MyAccount will reflect a statement balance and not the current balance. Your next 2 bills may be higher or lower than expected depending on the changes.  Let me verify the account to check on the balance and pricing @user_okrttm

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message