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user_lf9f71
1st Topic

Visitor

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1 Message

Saturday, January 3rd, 2026 2:48 AM

Overcharging

Last year the the internet speed checked out as "Blazing Fast" download speed of 893.4 mbps, upload speed of 901.6 mbps. Today, 3-weeks shy of one year, "Blazing Fast" download speed is 246.9 mbps, and upload is 3.8 mbps. Why are we paying more and getting less?

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Updated 

2 hours ago

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XfinityDuron

Official Employee

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429 Messages

9 days ago

Hello @user_lf9f71 I do understand how this issue could become confusing and frustrating. There are several factors that could cause the speeds of your service to lag. I would be more than happy to help you figure out the issues at your home. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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justwant2learn

New Poster

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6 Messages

Thank you for your response. It sounds as if it may be blamed on the equipment and that I would need to upgrade to get the best speeds, but the question is how the speeds can vary so widely with an increase in the charge, while adding tv to the bundle in order to reduce the expense.  I appreciate your attention to the matter.

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7 hours ago

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XfinityKei

Official Employee

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2.1K Messages

@justwant2learn Please meet our team in a direct message so we can assist you further and go over the available pricing and speeds with you.  Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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