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user_2qn64y
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Visitor

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4 Messages

Monday, June 9th, 2025 3:43 PM

Closed

Paid for sream saver but does't show on my account

Purchased stresmsaver,received email confirmation which said to activate. Try activating and i does't even show on my account.

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Question

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Updated 

20 days ago

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XfinityFrank

Official Employee

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1.4K Messages

27 days ago

Hi there, @user_2qn64y! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with Stream Saver. You received the email which would usually indicate you're good to go. Did you receive any specific error message when attempting to activate? The directions are located here in case you need them : https://www.xfinity.com/support/articles/streamsaver-offers-overview

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user_2qn64y

Visitor

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4 Messages

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This is what I get

27 days ago

0

XfinityRaf

Official Employee

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1.1K Messages

Thanks for those additional details. If you could send our team a direct message with your full name and full address, we can make sure Stream Saver is correctly on your account. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

27 days ago

0

EG

Expert

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111.5K Messages

27 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section,

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user_2qn64y

Visitor

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4 Messages

26 days ago

still no subscription on my account. Are you aware that I am an xfinity Now customer?

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user_2qn64y

Visitor

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4 Messages

20 days ago

You people in chat are pretty worthless . After fooling around and spending way too much time typing back and forth, I wen to the office. They took my charges off, and got my stream saver going in minutes

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XfinityJamesC

Official Employee

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2.2K Messages

Greetings again, @user_2qn64y! I'm so happy to hear they were able to take care of you at the Xfinity Store. Thank you for keeping us posted. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

20 days ago

0

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