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user_v6ozbb
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3 Messages

Saturday, July 11th, 2026 1:45 AM

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Pairing an existing cable card with a different Tivo Box

I noticed that in December 2025 another user posted that they had an issue pairing an existing card with a different TIVO box.   I saw no resolution in that case, I'm not finding any help with mine now.  No one seems to have expertise with legacy Cablecard pairing.  I have used the Xfinity self activation portal only to have an error message and directed to the dedicated cablecard line.  No help,  they must be using the self activation portal as well and are baffled as well.  They have no answers and cannot find anyone who knows how to do the pairing. 

 My cable card is linked to the old Tivo host id.   No one knows how to be able to pair with the new host ID and break with the old.    

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13 hours ago

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XfinityJeniece

Official Employee

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4.1K Messages

2 days ago

Hey there, @user_v6ozbb, thanks for reaching out through Xfinity Forums regarding your CableCARD. Our CableCARD support is limited, as we are no longer issuing new cards. We can still assist you with troubleshooting your older card. What error are you receiving?

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XfinityKam

Official Employee

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289 Messages

@user_v6ozbb Based on the information you've provided, the CableCARD appears to be paired to a different Host ID than the one your device is reporting, which would explain the pairing error. Since Comcast no longer issues new CableCARDs, the focus here would be on correcting the existing pairing if not the cable card will no longer be usable.

Let's try the following, you should first verify that the CableCARD is fully inserted, that the coax cable is connected properly, and then check the CableCARD pairing screen on your device (TiVo, retail CableCARD tuner, etc.) for the Host ID and other pairing information.
 
Once this is confirmed
Remove and reinsert the CableCARD.

Reboot the host device (TiVo or CableCARD-compatible TV/tuner).

Verify all coax connections are secure.

Check whether you receive any channels or only limited/basic channels.

Look for error messages such as "CableCARD not paired" or "Channel not authorized."

 

Please let me know if this helps. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_v6ozbb

Visitor

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3 Messages

@XfinityKam​ I already did all of these and still could not pair.  The V58 error comes up for everything.  I do see the channel listings but no title is available.    

2 days ago

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XfinityJeniece

Official Employee

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4.1K Messages

@user_v6ozbb We would be happy to take a look at the host ID on our end. Can you please send us a Direct Message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 day ago

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XfinityQuemekia

Official Employee

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1.2K Messages

13 hours ago

Thanks again for taking the time to reach out @user_v6ozbb! I am so happy our team was able to get everything sorted out for you! If you ever need anything else in the future, simply create a new post, and we will be more than happy to jump right back in. Thank you so much for being a wonderful part of the Xfinity family, and I hope you have a fantastic rest of your day!

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