Visitor
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1 Message
Passing of my brother
I am the brother in law, my sister in law (Tati) and brother in law (Derrick) lived at [Removed: Address] Derrick was found in the basement by Tati. Days have passed and she is currently staying with us ( my wife / her sister ) home. She does not do well to stress and has yet to process what she seen. Her brother and her lived together for about 2 years. As well as Derick’s husband, Derrick was well known in the Detroit area, heart of gold and genuine love that had no filter. I am reaching out today on behalf of my sister in law. How does one receive assistance?
XfinityAirelle
Official Employee
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3.4K Messages
15 days ago
We’re truly sorry for your family’s loss and for everything Tati is going through. Thank you for reaching out on her behalf during such a difficult time.
If you’re looking for help with Derrick’s Xfinity account, the service can either be transferred to another household member or closed through our bereavement process. Tati, or someone legally authorized to act for the estate, can begin the request here: https://www.xfinity.com/support/account-management/bereavement
There is no need to handle everything at once. When your family is ready, let us know whether the goal is to keep the service active in Tati’s name or close the account, and we can help explain the next steps here.
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