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user_1kn08c
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Saturday, January 18th, 2025 3:21 AM

Paying for 300M, but getting 150M, the lower tier.

Hi, I am current paying for the 300M download speed.  However, after I chatted to someone with comcast and renewed my contract that should be 2 months away, my download speed is downgraded to 150M.  This shouldn't happen, I can't find a live person to talk to fix the issue.

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Updated 

2 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

2 months ago

 

user_1kn08c We’re sorry to hear about the downgrade in your internet speed after renewing your contract—it’s understandable how frustrating this must be. Let’s get this resolved for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_1kn08c

2 Messages

@XfinityAirelle​ I initiated a direct message 6 days ago, there is no answer there.

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2 months ago

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XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_1kn08c Hi there! Im sorry that we missed your message. I do not see any messages on our end. Can you please try sending it again? 

 

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2 months ago

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