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night1107
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Friday, July 10th, 2026 3:34 AM

Paying for Peacock Premium Plus still seeing ads

I signed up for xfinity a month ago and part of the plan was to pay the additional $6 a month for premium plus peacock. I activated through xifinity link but I'm still seeing ads. I went into Peacock and "signed out" of all devices as mentioned in a previous thread but that didn't work. I'm still only seeing "premium" subscription in peacock while xfinity shows I'm paying for the premium plus. 

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7 days ago

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XfinityVianney

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2.8K Messages

23 days ago

 

night1107, 

Thank you for reaching out. I'll need to reivew your account to check on the ad free upgrade.

I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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night1107

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@XfinityVianney​ Thank you, I DMed support. I didn't have the option to click that icon before. I do now. I appreciate the help.

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23 days ago

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Jgwish_improve

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4 Messages

7 days ago

Same problem. Super frustrating.

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XfinityJeff

Official Employee

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1.1K Messages

Good morning @Jgwish_improve, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry about the issues with the Peacock Premium Plus that you are having, but you have come to the right place for assistance. One trick that has been known to work for this issue is to visit the Xfinity StreamStore page and canceling the Premium Plus upgrade and then adding it back on. Have you tried that yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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