user_xhz9kf Hello! Thank you for reaching out to us here on our Community Forum. If you have not already done so, we suggest going here (https://www.xfinity.com/support/articles/set-up-payment-arrangement). This will walk you through how to setup a payment arrangement. We have transitioned this function to be done via self-service so that you don't need to speak to us to have it setup.
XfinityBenjaminM
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