Payment issue

I scheduled a payment arrangement in order for my internet services to be restored. However, Xfinity did not honor their promise and they suspended my account again. The payment arrangement has the payment of my past due balance scheduled for 4/15.

Responses

XfinityRaul

Official Employee

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1.9K Messages

8 days ago

Hello, @ollgirl. I appreciate you making us aware that your payment arrangement didn't go through and now your services have been interrupted. I would be more than happy to review your account to see what options we have available to restore your services. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

0

XfinityDilary

Official Employee

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2.1K Messages

8 days ago

ollgirl Thanks for allowing us to help with your payment concerns. I'm glad we were able to confirm the payment arrangement and restart services today. If you need anything else, don't hesitate to create a new public submission. I will mark this post as solved. Have a good one!

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Customer Service

ollgirl

Payment issue

XfinityRaul

XfinityDilary

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