Visitor
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1 Message
Payment issues/custermer service
[Edited: Language] I can't afford my bill at the moment the service was disconnected 4 calls to Comcast no help a whole day extension that's [Edited: Language] il pay when I feel like it if I switch don't expect payment or your equipment returned I'll use my phone/hotspot as I have no internet thanks for nothing
XfinityJanelle
Official Employee
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1.8K Messages
26 days ago
Hey @Ah442 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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