Visitor
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1 Message
Payment Method Set-up
I recently took over an account for Xfinity since one of my current roomates is moving out. I have been able to switch everything to my email and phone number, as well as verified them. However, whenever I go and try to set-up my bank account for autopay, it tells me I cannot add any payment method and I need to verify my information. My information should be verified already as I have entered in the codes given when I switched the information to be mine. I assume it's something flagged on the account that I can't do anything about. My bill isn't due for two weeks but I don't want this to be a continuous issue.
XfinityEricB
Official Employee
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2.4K Messages
19 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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