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user_vap0zl
1st Topic

3 Messages

Wednesday, April 2nd, 2025 3:59 PM

Payment scheduled

Scheduled payment to have services restored in the mean time and services havent been restored yet and this is the longest its taken

Question

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Updated 

2 days ago

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EG

Expert

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109.5K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2K Messages

2 days ago

 

user_vap0zl Thank you so much for using our Forums to reach us regarding your upcoming payment and services not being restored. We are here to see what is going on and to help you out so you can get online. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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