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user_843674
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Visitor

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1 Message

09/17/2026 12:51 AM

payments

Cannot make online payments. I have been told for the past 3 months the issue would be resolved. Jost received new bill and still blocked from making payment.

Question

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Updated 

6 days ago

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XfinityChristy

Official Employee

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3.1K Messages

6 days ago

 

user_843674 Hello, and thank you for reaching out via our Xfinity Community Forums. I can understand how frustrating it must be to be unable to make online payments for the past few months. I'd be happy to take a closer look and see if there are any account restrictions or blocks that could be preventing the payment from processing. To protect your privacy, please send us a Direct Message with your full name and service address, and I'll be glad to investigate further for you.

I look forward to helping get this resolved.

 

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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