Visitor
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3 Messages
Peacock Activation Error
I recently signed up and paid for the premium peacock subscription add on. However, every time I go to the subscriptions page to activate it, I get an error message. This has been happening for about a week. Everytime I try to chat about it, it doesn't understand what I'm saying and won't connect me to a real person. Help!!
Here's the error message I get:
XfinityTommy
Official Employee
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2.9K Messages
3 days ago
user_qjhj4y Good morning! Can you try these steps for me?
1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:
1. Visit https://www.peacocktv.com/ and click “Sign In”
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)
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