Peacock activation for diamond member

Hi, thanks for responding.  On membership benefits page it shows your redeemed benefits one active for peacock.  When I click on that it takes me to a screen that says nice! You have redeemed this benefit. Visit streamstore to activate peacock premium.  When I click the streamstore link it says you don’t have any Xfinity subscriptions yet. I don’t have peacock at all through any other platforms either.

@XfinityAlfonso​ Hi, thanks for responding.  On membership benefits page it shows your redeemed benefits one active for peacock.  When I click on that it takes me to a screen that says nice! You have redeemed this benefit. Visit streamstore to activate peacock premium.  When I click the streamstore link it says you don’t have any Xfinity subscriptions yet. I don’t have peacock at all through any other platforms either.

Thanks for confirming, @user_8304b1. We're happy to take a closer look at your account directly and see what else we can try to make that activation successful for you. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!