Visitor
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4 Messages
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
Accepted Solution
XfinityPaula
Official Employee
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2.1K Messages
14 days ago
Hello user_ve0mrq! Thank you for reaching out to us for help with accessing peacock, I'm sorry that you are facing this trouble. You found the best team to help out. A common cause I have seen while working with customers is that the recently moved and that is causing an issue in the backend with the accounts. Did you happen to move recently?
I am happy to clear this up for us so that you can enjoy the service. Can you please send us a direct message with your name, service address and email addresses that you have tried so far?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click "Start new conversation"
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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user_ve0mrq
Visitor
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4 Messages
7 days ago
For anyone looking for this it is something Xfinity has to fix on their back end. I do not know what they had to do but it was sent to a specific department and the next day I was able to activate my subscription.
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