7 Messages
Peacock and Xfinity
Does anyone know how I can disconnect Peacock and Xfinity? I am getting the run around from Xfinity and they are refusing to disconnect. I also can't get them to upgrade to an ad free version, This feels illegal, and I can't get any sort of help. Do I just report this to the BBB? Or am I just accepting the scam? I want someone from Xfinity to answer for their literal scam.
XfinityBrianH
Official Employee
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1.2K Messages
22 days ago
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user_cz0fdh
7 Messages
21 days ago
For those that will see this in the future, or from Google I want you to know that it is a scam. Do not link a pre-existing peacock account to Xfinity. They will refuse to unlink your account, and then offer the premium plus option. When I have told them 4 times now I GET AN ERROR when I attempt to do this myself. Due to this error, I do not want my peacock connected to Xfinity. There needs to be a way that your customers can disconnect from this when you link a pre-existing peacock account. I want my Peacock account back, I want to be billed by PEACOCK. I don't think they should be able to just hold my pre-existing account hostage. OTHERWISE, this is a scam. The payoff must be greater than what us, the dumb customers can offer, because I tell you what, their customer service is working overtime to not do what I ask.
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user_cz0fdh
7 Messages
21 days ago
Also if you open a ticket about this issue it seems they close them without updates :)
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user_cz0fdh
7 Messages
21 days ago
I plan to leave this thread open. After working with several people they mentioned they were able to cancel my peacock account. It should preserve the login, but will take 30 days depending on the billing cycle. I will report back for others to make sure that there is accountability. I would like to help others with the same issue
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user_cz0fdh
7 Messages
21 days ago
Okay I just got a second reply from this joke of a company. They somehow thought I wanted to close my entire Xfinity account, and I don't understand if I just lack communication skills or is it their goal to drive me insane.
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user_vava6v
1 Message
23 hours ago
I have the same problem!! I had a separate peacock plan with no ads for several years but all of a sudden my peacock acct was WITH ads and only thru xfinity ! And I'm still being charged separately for my prior acct but cannot access any official peacock service. No matter what I try I am sent to Xfinity and told I must change things thru them!!! I did manage to talk to a human at Xfinity (in Guadalahara!) Who said he'd fixed my problem and I was upgraded to plus & would have no ads. That was over a month ago and the ads have NOT gone away. No matter what I do I can't get any help w this and therefore I cannot watch the service I'm paying for . I'm at a loss and my blood pressure is sky high from days and weeks of trying to fix this!
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