Visitor
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2 Messages
Peacock for Platinum members
I have received several emails advising that I am eligible to activate Peacock as a Platinum member. However, I do not have access to the activation. My account login incorrectly states there is no Now account associated with my id, but my Now account is active. I have worked with a customer service representative for 1.5 hours, who ultimately advised that I was not eligible for Peacock and cited a different offer from my email. Can you please verify my eligibility? If eligible, please provide assistance for accessing the activation. Thank you.
Accepted Solution
XfinityAdrienne
Official Employee
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2K Messages
17 days ago
Good Morning, @user_g5bq83! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with the email regarding the Peacock Premium and rewards. At this time NOW Internet subscribers are not eligible for the amazing Xfinity Membership/Rewards program, so I do apologize the email was received in error. You will receive details if that does change in the future that NOW subscribers are eligible for the program via email. Please let us know if you have any other questions/concerns, we are happy to help!
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