Peacock NBC Sports Philadelphia RSN add-on

Peacock has regional sports packages in certain areas. One of them is Philadephia, and I would like to add this to my Peacock Premium service that I currently get (for free) through Xfinity as part to of my Internet service. I tried going directly to the Peacock signup page after adding a payment method in Peacock (https://www.peacocktv.com/sports/nbcsports-philadelphia). It errors out trying to signup there. If I go to my account in Peacock it says I need to manage my subscription in Xfinity. When I go to my account in Xfinity, there is no option/service that I have been able to find for the Peacock NBC Sports Philadelphia RSN add-on.

Based on Internet searches I've done, it appears the only way to get this is to cancel the free service though Xfinity and sign up for service directly through Peacock. I'm posting here to see if there is some magic a CSR can do to add this for me. I have no issue paying for the Peacock NBC Sports Philadelphia RSN add-on, my issue is that I have Peacock Premium already through Xfinity and cannot find any way to add it (without cancelling and resigning up directly with Peacock).

How can I signup for the Peacock NBC Sports Philadelphia RSN add-on without cancelling my currently free Peacock Premium service through Xfinity?

Responses

Oldest First

Selected Oldest First

EG

Expert

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121.3K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

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3.7K Messages

14 hours ago

Good morning @user_n820kt , and thank you for reaching out! Unfortunately, you cannot directly add the NBC Sports Philadelphia RSN add-on to a complimentary Peacock Premium subscription provided through Xfinity. Since the Peacock account is managed through Xfinity, there is currently no option for us to manually add that package. If Peacock requires subscription changes to be managed through Xfinity and no add-on option is available in your account, the only available path may be to subscribe directly through Peacock instead of using the Xfinity-provided Peacock benefit. I apologize for the inconvenience and understand this isn't the ideal solution.

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user_n820kt

Visitor

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3 Messages

This is disappointing, and requires me to pay additional charges above the ~$25/mo for the NBCSP RSN package, as I will need to now pay for Peacock Premium as well. This feels like an oversight or software bug. Perhaps you could escalate this internally as Comcast owns both Xfinity and Peacock.

Thank you for your time. You may mark this as resolved.

12 hours ago

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XfinityEmilyB

Official Employee

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3.2K Messages

user_n820kt I want to make sure we try all options available to add the Philadelphia RSN. Please reach out to Peacock Customer Support and let me know if they are able to add that to your existing subscription.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

11 hours ago

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user_n820kt

Visitor

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3 Messages

I chatted with a CSR from Peacock. They confirmed that I must be a direct customer of theirs to add the RSN. I don't really care why that is, only that it is raising my monthly expenses (regardless of how how much or how little). So I need to decide how much I really want to watch the Flyers (the only reason I wanted the package). If I really want to watch them, I need to cancel the free service through Xfinity and signup directly for Peacock Premium with Peacock at the current pricing, and then I can add the Philadelphia RSN. Again, this feels like something that should be escalated internally - unless it's a feature and not a bug.

We've exhausted all currently available options, so you may mark this as a resolved issue and note that I'm not satisfied with the outcome. Thank you for your time.

6 hours ago

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XfinityQuemekia

Official Employee

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1.4K Messages

Per your request, I will mark this issue as resolved on our end. Thank you for taking the time to work with us today. Have a wonderful rest of your evening.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

6 hours ago

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Customer Service

user_n820kt

Peacock NBC Sports Philadelphia RSN add-on

EG

XfinityRichard

user_n820kt

XfinityEmilyB

user_n820kt

XfinityQuemekia

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