Visitor
•
1 Message
Peacock new customer promo, error activating
Hello, I currently have Xfinity Gig Internet (or higher), which includes Peacock Premium at no additional cost for 2 years.
Unfortunately, I missed the 90-day activation window because I wasn’t aware that I needed to activate it within that timeframe.
I understand the deadline has passed, but I would really appreciate it if you could make a one-time exception and reopen my Peacock Premium promotion or reset my activation eligibility.
I’ve maintained my qualifying Xfinity Internet service and would love to receive the Peacock benefit that came with my plan.
Could you please escalate this request to the promotions or loyalty department if necessary?
Thank you for your help!
XfinityJoe
Official Employee
•
1.6K Messages
1 hour ago
Good morning @user_nyreakWhile we’ll need to access your account to confirm the details, we should still be able to assist with getting you access to your Peacock benefit despite the 90-day activation window having passed.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0