Visitor
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1 Message
Peacock offer
Hi, I am an Xfinity internet customer on a Gig-speed plan. When I signed up, the included 24-month Peacock Premium offer was a big reason I chose this plan.
At the time I already had a paid Peacock subscription, so I planned to wait until that ended before activating the Xfinity offer. I just cancelled that paid plan and only now realized the Xfinity Peacock offer had to be activated within 90 days and has expired. I honestly did not know about the 90-day limit and this is my first time asking for help with it.
Is there any way you could still honor the Peacock Premium offer on my account or provide a similar courtesy option? I would really appreciate it.
EG
Expert
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114.7K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.2K Messages
7 days ago
Hello user_vtwk9d we'd love to assist with this Peacock concern as much as possible! Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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