Peacock Premium Error

I am trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity side so the activation token resets. Please help.

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XfinityRaf

Official Employee

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1.4K Messages

25 days ago

Hi there @user_3befgj. Did you already have a Peacock subscription tied to a different email address?

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user_3befgj

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4 Messages

I already had a peacock subscription but tied to the same email address

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25 days ago

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XfinityRaf

Official Employee

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1.4K Messages

Are you trying to activate the subscription through xfinity.com/yoursubscriptions?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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user_3befgj

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4 Messages

Yes, that is the link I’m using

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24 days ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

thanks for clarifying, generally if it's saying your Xfinity account is already linked to another Peacock account, that means you may have had another subscription at a another location under Xfinity.

Have you tried unlinking your e-mail from the other account that it could be attached to?

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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user_3befgj

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4 Messages

I’ve unlinked my old account and now my peacock subscription is showing active but it’s the free version and not premium. How do I change this?

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20 days ago

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Customer Service

user_3befgj

Peacock Premium Error

XfinityRaf

user_3befgj

XfinityRaf

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XfinityOrlandoM

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