Visitor
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2 Messages
Peacock premium platinum
I am a platinum rewards member but the page (https://customer.xfinity.com/activate-peacock) says I’m not eligible for peacock rewards. I tried to reach out through the assistant and a chat with an agent but they didn't help. I'd be grateful for any support you might be able to provide. Thank you!
Accepted Solution
XfinityJohnG
Official Employee
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3.1K Messages
9 days ago
Thank you for reaching out to our team here about that issue with the Peacock redemption. I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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