Visitor
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2 Messages
Peacock Premium Plus Nightmare
I signed up for Peacock Premium Plus. I pay $16.99 for this service. I have been trying to cancel this service for months. I have tried removing the service on my own through the app and on the desktop website. When I get toward the end I get an error that states “Sorry about that! We had a problem with our site. Try again”
When I call, instead of helping me remove the service they try to give me instructions on how to do it on my own. BELIEVE ME I HAVE TRIED! Today, I have spent 5 hours speaking to different reps. They either transfer me to the wrong department, one even transferred me to the Spanish department out of nowhere, or they just hang up.
This is insane. Someone, please, help me remove Peacock Premium Plus from my account or fix the website so that I can do it myself. I don’t want to have to call anymore! I’m wasting hours of my life over $16.99 a month. Xfinity is about to lose a long time customer over $16.99. Please tell me how it is not an option for an Xfinity rep to remove a service that I signed up for through Xfinity?
XfinityJon
Official Employee
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1.2K Messages
2 months ago
Good afternoon Judipatooti. You have reached the right team, and we will be happy to assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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