Peacock Premium problem!

Awesome!  That seemed to

work! Thank you

so much! Have an awesome 2026! 

Okay nice I'm glad to hear it, thanks for letting me know! I hope you enjoy the Peacock catalog and have a great a year ahead as well 🙌 If you ever need us again, we're always here for you!

Hello again! Another peacock issue. Peacock works on one of my tvs but not the other. I followed the same steps

you mentioned above -  going to settings, then apps and subscriptions. Peacock is listed but when I select Peacock, it is asking me to select a plan for purchase.  How can I resolve not being able to access Peacock on all tvs?? 

@CuriousFour, Are the TVs you're using the same setup or model? 

Hello! Both are Samsung TVs and both are connected to X1 boxes. 

Hey there user_h0rtrq. We are happy to assist you. Can you please try the following on the Xfinity Assistant for me? 

Through the "Xfinity Assistant" Often, the reward tile is missing from the portal because the system thinks you've already "claimed" it, but the activation never triggered.

 - Go to the Xfinity Assistant (https://www.xfinity.com/chat/).

- Look for a banner at the top that says "Your Peacock subscription is ready for activation."

- If you don't see it, type "Activate Peacock" directly into the chat. This often forces the system to surface the hidden activation button.

Please let me know if this helps. 

I've tried all of those things. Didn't help. 

Alright, I do have two other items for us to try. 

Check for "Redeemed" History If the reward isn't in your "Available" list, it might be sitting in your history.

- Log into the Xfinity Membership portal (https://www.xfinity.com/membership).

- Scroll to the very bottom to "My Activity" or "Redeemed Rewards."

- If you see Peacock listed there, click it. It may provide a link or a unique code that bypasses the standard /activate-peacock page.

Clear the "Ineligible" Error The message "ineligible for this benefit" at the activation link usually means there is a "Ghost Subscription" or an old billing code stuck on your account.

- Sign out of Peacock entirely on all devices.

- Ensure you are using the Primary Xfinity ID. Even if your other email is linked, the system strictly looks for the "Owner" or "Primary" permission level to trigger the Diamond API.

Let me know if any of the above helps! If not, we'll look into submitting that ticket for you.

Tried those. Didn't work. But when I call xfinity, it tells me there are two addresses associated with my phone number and it asks which I'm calling about. I moved 10+ years ago, so any address other than my current can be deleted and is no longer relevant. Any thoughts on if that might be it..... and how i might go about clearing that up? 

We can certainly look into that further. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.