Peacock Streaming Activation Issues

Hello,

I did not recently transfer service. And there is not an option to "unlink" it simply says "activate"

Got it @ajgilliam, and thank you for confirming that information, we appreciate it. Are you able to try clearing your browser cache or attempting the activation in an incognito/private browsing window? Sometimes stored browser data can interfere with the activation process.

I tried using a new browser and private browsing and I am still prompted that my subscription requires activation. Upon following it to peacock I get the same error that the account is already linked.

Hopefully we can force an unlink so I can just start over.

Thank you, @ajgilliam, for trying those steps—we appreciate you taking the time to do that and are happy to take a closer look. To get started, please send us a Direct Message with your full name and the service address associated with the account. Once we have that information, we’ll be glad to assist you further. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it