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anna_pereira1
1st Topic

Visitor

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2 Messages

Friday, August 29th, 2025

Peacock Subscription

I have moved and after that my peacock subscription stopped working. Peacock is asking me to pay

the times I have been able to talk with a real agent, they have told me no issues and they have even asked me to call Peacock. Peacock sais is not on their side, but an xfinity issue.

I am thinking to change to other operator, is impossible to talk with an agent , is impossible to get this issue solved and we have been with this for 2 weeks, Service support is not as expected. 

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1 hour ago

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XfinityGabriel

Official Employee

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2.6K Messages

2 hours ago

 

anna_pereira1, Hi there! Thanks for taking the time to reach out and for your patience.  As someone who enjoys streaming on the Peacock app myself, I can understand the inconvenience caused when your subscription stops working. Congrats on the move. We would surely miss your business. You've reached the right team. Our team of experts specializes in resolving Peacock subscription issues such as this over social media. We can help. Have you checked if you are using the log in ID as before the move? What type of device are you using to sign in to Peacock? Are you attempting to sign in on an X1 or Xumo device? Is so, here is a great link to see more details on managing your Peacock on Xfinity.

 

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anna_pereira1

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@XfinityGabriel​ thanks for answering. I am using my same account, the one I have always have since I am in Xfinity to sign in,

Xfinity support (in a call) , confirmed that my subscription seems to be active. But looking it wasnt working, they sent me a link to activate and one I try to activate it says Offer is not applicable to my account, even if the technician from Xfinity in the phone was telling me it does apply.

I connect from my apps, Smart TV or my phone or laptop, I have never had any other Xfinity equipment to connect and until I moved everything worked. What else could be done? 

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1 hour ago

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XfinityAlfonso

Official Employee

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1.9K Messages

Thank you for confirming that the issue is happening across multiple platforms. We'll need to do a little research and likely submit a ticket to our Peacock Team to see where things are getting stuck. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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