Skip to main content
user_1eg422
1st Topic

Visitor

 • 

5 Messages

10/15/2026 4:53 AM

Peacock Subscription

I recently moved and have a new Xfinity account number. My Peacock subscription is still linked to my old Xfinity account, and I need a backend agent to unlink/unbind my Peacock account from my old Xfinity account profile so I can activate it on my new one

Question

 • 

Updated 

3 days ago

19

1

0

Oldest First
Selected Oldest First
XfinityJorge

Official Employee

 • 

3.4K Messages

3 days ago

 

user_1eg422 Hi there! Thank you so much for using our Forums and for reaching our about Peacock. We are here to help you to make sure you can access it on the new account. Do you still have access to the old account? 

8

0

user_1eg422

Visitor

 • 

5 Messages

@XfinityJorge​ no I don’t have access anymore. 

Like

Reply

3 days ago

0

XfinityJorge

Official Employee

 • 

3.4K Messages

Okay, thanks for the response! Can I have you check this link https://www.xfinity.com/support/articles/switching-between-multiple-accounts to see if the other account shows at all.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 days ago

0

user_1eg422

Visitor

 • 

5 Messages

Yes the account shows by following those instructions 

Like

Reply

3 days ago

0

XfinityJorge

Official Employee

 • 

3.4K Messages

Great! Are you able to sign into it and unlink it? 

  1.  
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 days ago

0

user_1eg422

Visitor

 • 

5 Messages

@XfinityJorge​ after unlinking the xfinity account from my xfinity profile, I am still getting the error on Peacock that says “

Your Xfinity account is already linked to another Peacock account. Here’s How to Find It

PPG_0017_6d4c939”

Like

Reply

3 days ago

0

forum icon

New to the Community?

Start Here