Peacock

It doesn't work.  It says my account is already activated but when I go to Peacock I don't have a subscription.  It prompts me to select a paid plan.

Thank you for letting us know this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityJanelle​ I just tried creating a direct message but I'm not sure if it worked.  No one has been able to help me fix this and I've been working on it for almost two years.

I still don't have any resolution regarding this issue.

Greetings again, @user_jjpavv! It looks like our Peacock Support Team was able to resolve the issue a few weeks ago. We sent you a direct message on October 31, clarifying what they discovered, but we never received a response. I'm guessing our message may have been lost in transit.

If you could send our team a new direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to follow up on this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.