Peacock

Hello, I am a gold member who has receive Peacock Premium for free. My account says it is activated, but when I try to login it asks me to sign up for a plan.

Is there a way to verify my Xfinity account is linked to my Peacock account?

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user_sszpzv

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5 Messages

4 months ago

I reached out to peacock, who told me to connect with xfinity. both were unable to help me. I am at a loss.

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user_sszpzv I appreciate you giving that a try. I'd like to check the details of your account and see what I can do from my side of things. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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4 months ago

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user_sszpzv

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5 Messages

Thank you! I went ahead & did that. Hopefully a solution can be found. Thank you for your help.

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4 months ago

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user_yn19j0

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1 Message

@user_sszpzv I’m having the same issue.

this is ridiculous

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4 months ago

XfinityDemitrius

Official Employee

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2.2K Messages

Hey @user_yn19j0 , Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help offer assistance with the Peacock Premium subscription. Are you currently an Xfinity Rewards Diamond/Platinum member or subscribe to our Xfinity Gigabit Internet or higher speed tiers? Peacock can also come included with certain products such as NOW TV and our recently released StreamSaver plan. Which plan or membership are you a part of so we can go through some troubleshooting steps? Hope to hear from you soon.

I am an Official Xfinity Employee.
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4 months ago

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XfinityEmilyB

Official Employee

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2.5K Messages

4 months ago

user_sszpzv Welcome to our community forum! Thank you for reaching out so we can help you activate your Peacock Premium offer. If you see the confirmation that your account is already active, but it asks you to sign up when you log in, that means you used a different Email address when you originally signed up for Peacock. Please visit Peacock's support center to determine the Email address that you used when you first activated your Peacock profile. Once we know the correct Email, we can move forward with linking your account.

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user_sszpzv

Visitor

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5 Messages

4 months ago

Hmm, I only have one other email address & that one was never used to sign up for Peacock. I also don’t recall going through the activation process for Peacock the way all the information online tells me to do. Would it be possible to reactivate it somehow? Start fresh?

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XfinityEmilyB

Official Employee

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2.5K Messages

user_sszpzv That's a great question, and Peacock Support will be able to help you locate the original Email address used to activate your profile. Once you have the information, you will be able to either cancel that and start a new one, or we can link the account to another Email address that works better for you. Are you able to reach out to Peacock Support here?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_hgszdk

Visitor

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4 Messages

13 hours ago

I have the same problem. The errors occur in xfinity’s app when trying to link or unlink. It’s like Xfinity didn’t bother testing any of this.

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user_sszpzv

Visitor

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5 Messages

my problem ended up being that i entered my email incorrectly when initially signing up. your best bet is to reach out to peacock & explain the scenario. it was a lot of run around, but it eventually got fixed.

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11 hours ago

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Mxrider887

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4 Messages

8 hours ago

I'm having the same issue. Xfinity told me its on peacock side. Peacock is saying its on xfinty. I'm just going to cancel and go back to spark light for same price and speed. At least they haven't given me the run around and false promise advertising.

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user_p54za6

Visitor

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1 Message

57 minutes ago

I'm also having the same issue, with Peacock pointing the finger back at Xfinity. I only have had one Peacock account ever. This is insane. Your Xfinity Chat Agent is the most infuriating thing in the world, also.

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XfinityRay

Official Employee

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3.4K Messages

Hi there, @user_p54za6! Thanks for reaching out about Peacock. I apologize that this has been a frustrating experience. We never want that for our customers. Are you trying to activate Peacock Premium or were you able to watch Peacock previously and now are unable to? If you were trying to activate Peacock what happens?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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52 minutes ago

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Customer Service

user_sszpzv

Peacock

user_sszpzv

XfinityEmilyB

user_sszpzv

user_yn19j0

XfinityDemitrius

XfinityEmilyB

user_sszpzv

XfinityEmilyB

user_hgszdk

user_sszpzv

Mxrider887

user_p54za6

XfinityRay

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