Skip to main content
user_uz2kel
1st Topic

Visitor

 • 

3 Messages

11/01/2026 4:40 PM

Closed

Peacock

I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.

Question

 • 

Updated 

11 hours ago

56

3

0

Oldest First
Selected Oldest First

Official Solution

XfinityJustinC

Official Employee

 • 

2.7K Messages

11 hours ago

@user_uz2kel Thank you for your time working with me, and appreciate the confirmation you're Peacock Premium is now active and accessible again. Please create a new post if you need assistance with anything new. Our team is available 7 days a week for support here over Xfinity Forums. Have a nice rest of your day. 

0

0

EG

Expert

 • 

123K Messages

11 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityBrianH

Official Employee

 • 

2.7K Messages

11 days ago

 

user_uz2kel Thanks so much for reaching out to us here with your concerns! You can find instructions for activating Peacock Premium at the following link https://www.xfinity.com/support/articles/peacock-premium-offers. Please let me know if you have any trouble with the process. 

 

4

0

user_uz2kel

Visitor

 • 

3 Messages

I cannot get past step 1. https://www.xfinity.com/yoursubscriptions does not show Peacock.

10 days ago

0

XfinityBrianH

Official Employee

 • 

2.7K Messages

 

user_uz2kel Were you receiving Peacock Premium as an Xfinity Membership Reward for having internet speeds of 1Gbps or higher?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

10 days ago

0

user_uz2kel

Visitor

 • 

3 Messages

Yes, that's correct. I still have the same speeds.

10 days ago

0

XfinityBillie

Official Employee

 • 

4.6K Messages

@user_uz2kel Let's take a look at the account then and see what happened. :) Please send us a DM to Xfinity Support with your full name and address to get started. 

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

10 days ago

0

forum icon

New to the Community?

Start Here