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user_qsv0fi
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Thursday, October 31st, 2024 11:23 PM

Pending Order

Hello, my account was randomly deactivated last night so I put in a new order for the same internet.. I'm using my own modem and router. My account says order pending still. It's been over 8 hours so I wanted to see when it's going to activate. Thank you!

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23 days ago

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XfinityRichard

Official Employee

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1.4K Messages

23 days ago

Hi there, @user_qsv0fi ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that your account was deactivated and now it has been pending for 8 hours. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
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