@user_ggrb3o Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I understand that you have a phone line that wasn't cancelled, and you had requested it be done a few months back. Since I do need to access your account details, I will be following up with you in your DM you already sent.
I don’t know how to get to the DM but I did get ahold of someone a few days ago and she said she fixed it and the line was gone and so was the bill but she didn’t. I’m going to have to go to a store because their phone stuff isn’t working and I’m sick of dealing with this issue.
XfinityBillie
Official Employee
•
2.8K Messages
10 days ago
@user_ggrb3o Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I understand that you have a phone line that wasn't cancelled, and you had requested it be done a few months back. Since I do need to access your account details, I will be following up with you in your DM you already sent.
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