user_fnku6d We are sorry to hear that you are experiencing service issues with your phone. Can you please confirm if the issue is with a landline phone or a mobile device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_fnku6d Our team is composed of live agents that are here to help you, we just need additional details for what is happening and the type of phone you have to begin troubleshooting with you. We appreciate your time in supplying those details.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_lt8on3 Thanks for reaching out! Are you not getting any calls at all? Do you know if the calls are being sent straight to Voicemail?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEva
Official Employee
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1.9K Messages
5 months ago
Thank you for reaching out about your Xfinity phone service concerns.
Here are a few solutions to try when it appears your phone service isn’t working.
Troubleshooting tips
If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps applies to you.
Full article at: https://www.xfinity.com/support/articles/trouble-receiving-calls
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user_lt8on3
Visitor
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1 Message
3 days ago
I just changed from t-mobile to Xfinity and I’m having trouble getting phone calls. But making calls no problem
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