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Visitor

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1 Message

Sunday, June 1st, 2025 7:33 PM

phone number to speak with live person

phone number to speak with live person

Official Employee

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1.6K Messages

1 month ago

user_5txr9a thank you for using the Xfinity Community Forums page to reach out today. I understand that you are looking for a number to connect to a live person. The number you seek is 1-800-Xfinity, however we can also work with you on our end through the forum as well.

Visitor

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1 Message

I'm having weak spots of wifi in my home

Official Employee

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2.4K Messages

 

user_e09ap8 Thank you so much for stopping for help with the weak spots in your home. We have a great feature, our Xfinity Pro Wifi, that may help. Check out more details on the Xfinity pro site.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

5 days ago

how do i permanently block a spam email?  I just received an email about an order for an iPhone, that cost over $1000.  I never ordered an iPhone.  the email is from a person, not a company. Also I keep getting an email from an acquaintance of my husbands, that we don't want, and just keep deleting it out of spam, but we keep getting them.  How do I permanently block a spam or other email from ever returning?

Official Employee

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3.4K Messages

Thank you for reaching out. I am sorry you are getting emails you do not want. For a specific person I would block that email specifically instead of putting that it is spam. Here is a link: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience to assist you with setting up filters as well @user_flm6ov If you are getting orders for an iPhone you are not placing I would suggest changing your passwords for your account and email and to also reach out to our Customer Security Assurance team. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

11 hours ago

Your service is terrible.  Can't get to talk to a live person.

Official Employee

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2.4K Messages

 

user_1f1gse, Hi there! Thanks for reaching out. I can understand the importance of paying for service and receiving exceptional service in return. I am sorry to learn that we have made you feel this way. You've come to the right team. Over social media, our team of experts is dedicated to helping with solutions. We can help. How can we best serve you today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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