Phone number

Got notice to update email, went to link and updated, got confirmation of update status:

Your Comcast mail has been updated and upgraded.
Comcast has always been committed to taking care of
our serving our customers and improving the quality

But, now cannot use email because it is telling me:

Your inactive Comcast.net email account is now closed We previously notified you that your inactive Comcast.net email account would be closed if you did not sign in within 90 days. Because you did not sign in, your email account is now closed, and all associated email data, including your email messages, contacts and email
address, has been deleted.

But I did notify within 90 days, getting confirmation!!!

Even today I'm still within a 90 day window from last notice.

what the [Edited: Language]?!

Calling has not helped. 

Good afternoon @user_eymaan, and thank you for reaching out on our Community Forums with your email concerns, we appreciate it. Our team will be happy to help address your email issues as best as possible. To confirm, when was the last time you successfully logged in? Can you confirm the sender of the original email?

The original email was sent by [Edited: "Personal Information"]. This email read:

COMCAST

[Edited: "Personal Information"]

We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.

in order to continue to access your Mailbox after March 25th, 2025, you will need to Confirm you accept the Terms of Service.

Click here and Re-login and Update now!

Logging into the above lead to msg:

Your Comcast mail has been updated and upgraded.
Comcast has always been committed to taking care of
our serving our customers and improving the quality.

However, after that email stopped after 4-22.

Thanks!

@user_eymaan​ 

Obviously "Johnlarge2007" isn't an official with comcast.  And the email addresses aren't official email addresses for Comcast.  Whatever link you clicked on was a phishing link.  I just hovered my mouse over the link you posted and it is indeed a phishing link.

Any time you get a suspicious email in your email app, you should log in to webmail and check it there because if the email is legit it will have the verified Xfinity logo next to it.

[How to tell if an email from Comcast/Xfinity is legitimate
https://www.xfinity.com/support/articles/comcast-verified-email ]

You need to change your password, if @XfinityAlyssaA and Xfinity Support hasn't already mentioned that, and probably a call to Customer Security Assurance would be a good idea, too.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Oh, no! @user_eymaan, that original email definitely looks like spam or a phishing attempt based on the email address you provided. :( I would recommend reaching out to our wonderful and dedicated Customer Security Assurance (CSA) team. You can report the email on their website https://spa.xfinity.com/help/email-abuse?faq=spam-email or contact them directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week.

Good morning @user_vw7nra. If the printer is showing connected, and you're not having issues with any other devices connecting to the internet, I would recommend reaching out to the manufacturer of the printer for troubleshooting assistance. Let us know what they say. 

Hi there, user_brpq63! Thanks for being vigilant and reaching out about the call. Those calls are not legitimate and spam as it was marked. Our Customer Security Assurance team is aware of this and post known scams on our Alerts page. We are glad that you reached out to us instead. We will always check on this for you. We do have some awesome promotions and I am happy to check into them with you. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message