Visitor
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8 Messages
Phone Offer
I was offered a free phone and no charge for a year. Since it was the Manager telling me this...I believed her. I also expressed the bill date I needed and that I did not want to go on auto pay....what happens? I found out she put me on auto pay and there was not free service for a year. I was charged 160.00. When I advised the rep that COMCAST also wanted 160.00 to change my due date. I got a "You must be crazy" look...so I showed them on my phone what happens when you try to change the due date. I went to the Xfinity Store..yes I was upset. The rep basically said our manager is not here and there are no supervisors either. I was then told there is a monthly fee regardless of what I was told. Then told if you want to cancel you have to call the CALL CENTER we can't help you. ...but we will bill you for the free phone if you do. So the deceipt and lie was done at the store but no one can help..again how can Comcast not know how bad their service is with all these complaints?
XfinityThomasA
Official Employee
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2.5K Messages
18 days ago
This is not the experience we want, and our team is here to help in every way we can. user_s79gm9.
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