Visitor
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1 Message
Phone Returned, Still Charged
I purchased the wrong phone, sent it back, and Xfinity still charged me for it- In full. This is over $1000 that has been taken from me and I have been ignored by every single representative I have been in contact with. I have documentation of the return, followed up with the fraud department, and still have not heard back.
XfinityMatthew
Official Employee
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2.2K Messages
11 days ago
Hello @user_5hzogj Sorry to hear that this has not been resolved for you. We certainly want to figure this out given the amount of money. Please send us a direct message with your full name and service address and we can escalate this to our Xfinity Mobile Escalations team to investigate further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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