Visitor
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1 Message
Phone service
I have been happy with my phone and internet Service for over a year now. I’ve been a long time Xfinity customer, but I am considering going with mint mobile. My bill went up from $51-$72 after I called to tell the representative that I was no longer needing my Internet service since I moved to another state. She did not tell me the bill was going to go up. It had just gone up to $51 from $47. I’m not happy about that. I knew she was doing something when she took so much time. It was very sneaky and certainly doesn’t gain my trust in the company. Goodbye Xfinity.
XfinityOrlandoM
Official Employee
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2.6K Messages
13 days ago
@user_x55fwd
Thanks for reaching out to us, if you're on the mobile phone only option and don't have Internet or cable TV service with us you are charged a $25 access line fee, So depending on the plan you have you either have or unlimited plan that's $40 plus tax or our premium limited that $50 plus tax. So that $25 would be added on top of that if you have already cancelled your residential services
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