user_2nim1m Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry your phone service is still off after you’ve already made your payment. I know how important it is to have your phone working, and I’d be happy to review the billing and account with you to see what’s going on. Please send us a direct message with your full name and service address so we can get started.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.2K Messages
49 minutes ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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