PII

personal information stolen

My personal information has been shared and need to speak with a real person.

Responses

XfinityDilary

Official Employee

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2.2K Messages

4 hours ago

user_zmdoej Thanks for posting on our Community Forums for assistance. How was the information stolen? Is there a fraudulent account created under your name? Or is this a security concern with your network?

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user_zmdoej

Visitor

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2 Messages

4 hours ago

My phone number was called regarding my account and call back number has same service options. I am now made aware that this is a phishing scam for account details.

1

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XfinityAlyssaA

Official Employee

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1.8K Messages

Thank you for your response @user_zmdoej, we appreciate the additional information and want to assure you that we take our customer's security concerns incredibly seriously here. For any phishing attempts, we encourage you to report them to our amazing and dedicated security team. Your concerns can be reported here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment. If you're concerned your online account could be compromised, we also encourage you to update your password.

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3 hours ago

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Customer Service

user_zmdoej

PII

XfinityDilary

user_zmdoej

XfinityAlyssaA

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