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Stuart53
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10/08/2026 5:31 PM

Pixelation

Multiple homes in my neighborhood are experiencing pixelation after a recent upgrade. I need this escalated to Network Maintenance.

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2 days ago

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Stuart53

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9 days ago

I am trying to find a link to direct messaging to the comcast support team to report the known addresses in my neighborhood with this problem rather than reporting them on a public forum.

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XfinityRichard

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3.8K Messages

7 days ago

Hi there, @Stuart53 Thanks for reaching out to us on the Forums! We know how frustrating it is to have service issues that your area has been experiencing. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!

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Stuart53

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The reason I sent a DM was that I didn't want my neighbors addresses listed in a public forum. I didn't realize I was violating protocol. 

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7 days ago

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EG

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122.2K Messages

4 days ago

Concern moved here to the Customer Service help section.

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user_z1xppy

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I recently switched to a XB 8 modem from an XB3 modem and immediately had pixilation issues when the WiFi was on. The moment I unplugged the modem the pixilation stopped. This to me was a no brainer. I mentioned it to one of the reps at my Xfinity store and he said to give it time for the signal to adjust. I wasn't buying it and many of the comments online from dissatisfied customers told me this was an issue Xfinity couldn't resolve. I did wait for two days to see if the problem would resolve itself.

Upon doing research on the issue and what worked to resolve it I came across a video on youtube regarding a signal booster. I looked on Amazon and bought a ANTRONiX VRA900B/AC Integrated Residential Amplifier not knowing if this was the answer but, for $30 it was worth investigating and I could return it if it didn't work. It took about thirty minutes to install and worked immediately. The only downside was I had to reestablish the WIFI signal again to all of my devices.

On the upside my ethernet connection speed was over 525mbps and over the WiFi just under 100mbps with a VPN.

I hop this helps anyone going through the same situation.

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2 days ago

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