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user_81ll9b

1 Message

Friday, April 4th, 2025 12:52 PM

Plan assistance

Spoke to someone in another country trying to fix the on and off cable he assured me he could fix it told me there was a better plan same exact plan he said for less money no problem I said as long as it’s the same program I’m three days in right now not the same programs three times on the phone for over 10 minutes. 20 minutes. 40 minutes apiece still not fixed who can help

Question

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Updated 

9 days ago

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XfinityEva

Official Employee

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1.6K Messages

9 days ago

Thank you for taking the time to reach out to us through Xfinity Forums! I am sorry to hear that this has been your experience with this. We can certainly help here. May I please ask that you send us a direct message with your full name and service address to get started? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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